Shipping & Returns Policy
Shipping & Returns - Ellen Nunes Art
Thank you for purchasing my art!
SHIPPING
Free Shipping to the Contiguous United States
I offer free shipping to the contiguous United States. UPS Ground and USPS Priority Mail rates apply for Hawaii and Alaska.
Order Processing Times.
Please allow two business days following your order confirmation for the package to be shipped. If you have an expedited shipping request, please message me from my contact page.
Domestic and International shipping options.
Domestic Shipping - United States
I ship to the contiguous United Sates free of charge using UPS Ground or USPS Priority Mail.
Shipping to Alaska and Hawaii will incur standard UPS Ground or USPS Priority Mail rates, listed at Checkout.
International Shipping
I currently do not ship internationally. Please message me on my contact page to make special arrangements for International orders & shipments.
Shipping Carriers.
UPS Ground for 16x9" Paintings.
USPS Priority Mail for Jewel of the Sierra and Ornaments.
Expedited Shipments within the contiguous United States.
USPS Priority Mail Express is available at checkout for Jewel of the Sierra, Ornaments and Greeting Cards. Expedited shipping rates apply.
Expedited Shipping is currently not available to Alaska or Hawaii.
Potential Service Interruptions.
Orders may take longer to arrive due to variables outside of my control such as weather travel delays in the Lake Tahoe region impacting myself and UPS or USPS.
Order Tracking Details.
You will receive a shipping confirmation email that includes tracking information once the order has been sent.
Local Delivery/Pickup Option.
You can purchase online and request Local Delivery/Pickup in South Lake Tahoe, CA. I will message you upon confirmation of your order to arrange pickup/delivery.
RETURNS
Thank you for purchasing my art!
Due to the custom nature of my paintings and products (no two are alike), all sales at this time are final. I do not accept returns or offer refunds unless the item received is damaged or defective upon arrival.
Damaged or defective prints.
In the rare event that your order arrives damaged or defective, please contact me within 5 days of receiving the package here. To expedite the process, please provide me with clear photographs of the damaged or defective product, along with a description of the issue. I will review your claim and, if eligible, arrange for a replacement or refund at my discretion.
Return Authorization.
Returns will only be accepted for damaged or defective items, and only if authorized by me. Please contact me before returning any items to obtain a return authorization. Any returns made without prior authorization will not be accepted and will be returned to sender.
Return Shipping.
If a return is authorized, you will be provided with instructions on how to return the item. You will be responsible for the cost of return shipping, unless otherwise agreed upon. I recommend using a trackable shipping method and ensuring the item is properly packaged to prevent further damage during transit.
Exchanges.
I do not offer exchanges for different paintings or products.
Cancellations.
I understand that circumstances may change, but once an order has been placed, it cannot be canceled or modified. Please review your order carefully before completing the checkout process.
Quality Assurance.
I take great care in reviewing and preparing each painting to ensure the highest quality. However, please note that slight variations in colors or appearance may occur due to differences in individual computer monitors (e.g., colors tone & depth). Such variations are considered normal and do not qualify as defects.
If you have any questions or concerns about the return policy or need assistance with a damaged or defective item, please contact me here. I am here to help resolve any issues and ensure your satisfaction.
By placing an order, you acknowledge and agree to the return policy. I appreciate your understanding regarding the finality of all sales and strive to deliver exceptional products that exceed your expectations.
UPDATED: February 11, 2025